Refund Policy
Refund Policy of US Global Startup
At US Global Startup, we aim to deliver accurate, reliable, and efficient U.S. business formation and compliance services. Every application we prepare involves time, expertise, administrative effort, and in many cases, government filing fees. Because of this, refunds are available only under specific circumstances.
This Refund Policy explains when refunds may be issued and how the request process works.
1. Overview of Our Refund Approach
Our services involve processing sensitive business documents, preparing state filings, coordinating with government agencies, and completing tasks on your behalf. Once we begin working on your order, certain expenses cannot be reversed.
For this reason, not all purchases qualify for refunds, and some fees – especially government-related costs – are strictly non-refundable.
Refund requests must be submitted within 2 days of purchase. After this period, all orders are treated as final.
To better understand how refunds work, please also review our Terms & Conditions.
2. When You May Qualify for a Refund
Refund eligibility depends on the stage of your order and the type of service requested. You may be eligible for a partial refund in the following situations:
A. When No Work Has Started Yet
If our team has not begun processing your order, reviewing your documents, or submitting any filings, you may request a full refund, excluding payment gateway fees.
B. Delays Caused by Our Team
If there is a significant delay due to an internal error or oversight, we may issue either a partial or full refund, depending on the situation.
C. Filing Rejection Caused by Our Mistake
If a government filing is rejected specifically due to an error made by US Global Startup, we will either resubmit the documents at no extra charge or issue a refund for the service fee.
3. Situations That Are Not Eligible for Refunds
Some conditions fall outside our control and therefore cannot qualify for refunds:
When filings have already been submitted to a government agency.
Delays caused by state departments, the IRS, or other third parties.
Rejections caused by incorrect, incomplete, or inaccurate information provided by the user.
Refund requests submitted after the 2-day window.
Situations where a registered agent partner has discontinued or terminated service.
State filing fees, IRS fees, or any government charges paid on your behalf.
These guidelines help ensure fairness and transparency for all users.
4. How to Request a Refund
To request a refund, you must contact us using verified details so we can protect your account and prevent unauthorized requests.
Refund Request Steps:
Send an email to support@usglobalstartup.com including your order number and full name.
Our team will review the request and verify whether it qualifies under this policy.
Once approved, refunds are issued within 7 business days to the original payment method.
Please note that payment processors usually deduct a small fee (commonly around 10%), which is non-refundable.
If you need assistance or want to speak with a team member, you can reach us via our Contact Us page.
5. Order Cancellations & Modifications
If you decide to cancel your order before we start processing, you may be eligible for a full refund after deducting transaction charge.
Once the order enters the processing stage, only a partial refund may be available, depending on how much work has already been completed.
If you want to make changes to your order, additional fees may apply based on the type of modification required.
6. Government Fees & Third-Party Charges
US Global Startup submits payments to state agencies, the IRS, and other third parties on your behalf. These fees are non-refundable, regardless of service stage.
If your filing is rejected due to government decisions or state-level rules, we will help you correct and resubmit it. However, the government fee itself cannot be refunded.
7. Chargebacks & Dispute Handling
We encourage customers to contact us directly before initiating any chargeback through their bank or payment provider. Filing a chargeback without notifying us may:
Delay the resolution process
Lead to restrictions on future services
Require us to submit formal evidence to contest the dispute
We are always willing to help resolve any issue, so reaching out first usually results in a faster solution.
8. Updates to This Policy
US Global Startup may update this Refund Policy based on new regulations, service changes, or internal improvements.
All updates will be published on usglobalstartup.com, and continued use of our services indicates acceptance of the revised policy.
9. Contact Information
If you have questions, need clarification, or want to request a refund, you can reach us at:
Email: support@usglobalstartup.com
Address: 5900 Balcones Drive, Suite 100 Austin, TX 78731
Phone: 9500852418
Website: usglobalstartup.com
Our support team is always ready to help and ensure your experience with US Global Startup remains transparent and professional.